FAQs

Yes. We usually preconfigure your router so it’s ready to go when installed—no extra setup needed.

Yes, we can provide a static IP on request. Contact our support team for details

Not necessarily on a single device. Speeds depend on your device’s capability, the number of devices connected, and whether you’re using Wi‑Fi or Ethernet. Our higher-speed packages are designed to allow multiple devices to stream, game, and work at the same time.

Several factors can impact Wi‑Fi performance:

• Distance from the router
• Thick walls or multiple floors
• Interference from other electronics
• Older devices with limited Wi‑Fi capability

Tip: For the most stable connection, use an Ethernet cable when possible.

• 2.4GHz – Longer range, slower speeds
• 5GHz – Faster speeds, best for close-range connections

Your devices usually choose the best band automatically.

• Place your router in a central, open location
• Avoid hiding it in cupboards or behind TVs
• Keep it away from large appliances and metal objects

Still have dead spots? Ask us about Wi‑Fi optimisation or mesh solutions.

Wi‑Fi is convenient but can’t always match the stability and speed of a wired Ethernet connection. For the fastest speeds, especially on gigabit packages, use a wired connection

• Are you using Wi‑Fi? Move closer to the router
• Restart your router and device
• Disconnect unused devices
• Run a speed test using a wired connection for accuracy

If issues persist, contact our support team.

Yes! Our Online Immediately option gives you a 5G connection so you can start using the internet right away while we complete your fibre installation.

Absolutely. We can optimise your Wi‑Fi and assist with setting up smart TVs, Sonos, CCTV, and more.

Smart Wi‑Fi uses multiple access points to give you the strongest signal throughout your home. It automatically switches your devices to the best connection as you move around.

Yes. We provide advice on cyber security, compliance, and device setup to keep your home office secure and efficient.

Yes, our experts are available to help customers and those interested in our services and solutions. Just use our Contact Us form and we will be right back to you!